TOB INTERNATIONAL WHOLESALE LTD are completely dedicated to providing you with the BEST ON-LINE ELECTRICAL SHOPPING EXPERIENCE. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
TOB International Wholesale Ltd
Unit 6. Dorset House. Duke Street. Chelmsford. Essex. CM1 1TB
Phone: 05600 767133
Fax: 05600 767133
Email: tobinternational@btconnect.com
Company Registration Number: 5093564.
VAT Registration Number 877 0707 94

MAKING A PURCHASE COULD NOT BE EASIER.
Just browse our Catalogue, and click on the "Add to Cart Button" alongside any items that you wish to buy. After you have finished your selection, click on the "Checkout Button" and you will be asked for a few details that we need to be able to satisfy the order.

TOB INTERNATIONAL reserves the right to vary prices at any time. All prices exclude VAT @ 20%. All dimensions quoted are approximate and should be checked with the manufacturer before installation. Illustrations are typical and not binding. E & O E. Cable Price Fluctuations: All quoted cable prices may be subject to manufacturers price increase at short notice. Please contact our Sales Team for confirmation.

PRICE GUARANTEE. Terms and Conditions.

The item must be exactly the same with the identical technical specification and manufacturers product code and have all the manufacturers seals intact. The item must be for sale from a registered UK based Online Electrical Wholesaler . It must be in stock and available for immediate dispatch from within the UK. Products from Ebay, used or are to be dispatched from outside the UK are excluded. Delivery charges are excluded. TOB International is to be advised of the availability of the lower priced item, its product codes, manufacturer and wholesaler details prior to purchasing from TOB International. Please contact us on 05600 76133 or email to tobinternational@btconnect.com. Retrospective claims will not be entertained under any circumstances. Providing the above criteria is met in full TOB International guarantees to refund the difference in price to the same card account as was used to purchase from TOB International.

MINIMUM ORDER. In order to provide the most efficient service to all our customers TOB International operates a minimum order value of £20.

SHIPPING AND HANDLING (OFFSHORE ISLANDS (Min 2/4 days)
Northern Ireland. Southern Island. Channel Islands. Isle of Man. Scottish Islands. Post code areas: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. Scilly Isles and Isle of Wight £15 VAT up to 10KG.

SHIPPING AND HANDLING (SCOTTISH HIGHLANDS Min 2/3 Days)

Post code areas: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, KW1-14, PA21-40, PH18-26, PH30, PH31-41, PH49-50. £15 VAT up to 20KG.

Mainland UK is deemed to be any Post code not mentioned above.
Normal NEXT WORKING DAY DELIVERY IS FREE on Orders of £100.00 ex VAT or more. Orders LESS than £100.00 ex VAT are subject to a contribution towards delivery of £8.00 plus VAT. Weekday Timed deliveries by 09.30 and Saturday AM deliveries before 12 noon are charged at £15 plus VAT. Additional delivery charges may apply if any one individual item weighs in excess of 25KG. Bulky / Heavy Items and any fragile goods requiring special handling may be subject to additional carriage, charged at cost. We will ensure you are notified of the cost before we proceed with your order.

DELIVERY SCHEDULE.
Our Sales Office is open between the hours of 8.30am to 5.00pm Monday - Friday. We aim to deliver your order fast - NORMAL delivery is usually next working day for all orders received on our system prior to 16:00. Orders received after this cut off time and on Saturdays and Sundays are dispatched the following working day. Remote / Offshore area's - please allow 3 - 5 days for delivery.

BACK ORDERS
We pride ourselves on carrying huge stocks, however on the rare occasion that your item is not in stock, we will back order for you. We will notify you before we proceed giving you an approximate time scale for the balance of your order. We reserve the right to hold your order until fully complete prior to dispatch, You will be given the option to amend or cancel your order, and in some instances be offered an alternative if you would rather not wait.

Tax Charges TAX CHARGES For orders made from the UK or the European Union, 20% VAT is added.

CREDIT CARD SECURITY
Our payment service providers are SAGE PAY so you can rest assured that your in good hands when ordering from our website. When your order is received at our Website Credit Card Numbers are encrypted using 256 bit HIGH GRADE encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

GUARANTEE
Our prices are the lowest around, but you can be assured of quality products from TOB INTERNATIONAL. Take a look at the quality brand's available from names you know and trust. All goods carry a one year guarantee and are tested to British and European Standards. All dimensions and specifications quoted are approximate and should be checked with the manufacturer before installation. Illustrations are typical and not binding. E & O E.

REACHING US
If you need to reach us, please email using the link on the store page, alternatively, you can call or fax on 05600 767133. Write to us at TOB INTERNATIONAL WHOLESALE LTD Unit 6 Dorset House. Duke Street. Chelmsford. Essex. CM1 1TB.

PRIVACY POLICY
TOB INTERNATIONAL WHOLESALE LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

1. RETURNS POLICY - FAULTY PRODUCTS
a) Products that are received in a faulty condition must be reported to TOB INTERNATIONAL and returned within 28 days of date of dispatch.
b) The complete product must be returned unless, if agreed by the Company, a specific part may be returned.
c) Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company. TOB INTERNATIONAL does not accept liability for indirect or consequential loss.

2. RETURNS POLICY NON-FAULTY GOODS
a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within one month of the purchase date.
c) Refunds for any products not required are at the discretion of the Company. TOB INTERNATIONAL reserves the right to charge the customer a Handling Charge of 35% of the net invoice value of any goods not required plus the cost of delivery and return carriage costs.
d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.

3. PROCEDURE FOR RETURNING FAULTY or NON FAULTY PRODUCTS TO TOB INTERNATIONAL
(or requesting a replacement)
Please contact us direct and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
d) The reason for returning the products
If TOB INTERNATIONAL agree to accept the non faulty item/s you will be advised of how to return the products and the procedure for replacement or refund.

4. SHORT OR NON-DELIVERY
If you experience a short or non delivery, please contact us direct WITHIN 3 WORKING DAYS of receipt and have ready the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
Our sales advisers will investigate the problem and refer back to you as soon as possible.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

REMITTANCE TERMS
We accept Visa, Master card, Solo and American Express. We also accept Bank Drafts and Personal Cheques, the later must be supported by a valid Cheque Guarantee Card. Cheques received by post from Customers where the value exceeds £200 must be cleared through the normal banking system before the goods are booked out.